Vodafone and Microsoft announced a new ten-year strategic partnership that leverages their respective strengths in delivering scalable digital platforms to more than 300 million businesses, public sector organizations and consumers throughout Europe and Africa.
Details
Through the partnership, the companies will work together to transform the Vodafone customer experience using Microsoft’s genetic artificial intelligence. superscale Vodafone’s leading managed IoT connectivity platform. developing new digital and financial services for businesses, particularly SMEs across Europe and Africa; and revising the global cloud strategy for data centres.
By The Numbers
Vodafone will invest $1.5 billion over the next 10 years cloud and customer-centric AI services developed in partnership with Microsoft. In addition, Microsoft will use Vodafone’s fixed and mobile connectivity services.
Digging deeper
Microsoft also plans to invest in Vodafone’s managed IoT connectivity platform, which will become a separate, standalone business until April 2024.
“We are delighted to work with Vodafone to apply the latest cloud and AI technology to improve the customer experience of hundreds of millions of people and businesses across Africa and Europe, create new products and services and accelerate the company’s transition in the cloud. “
Satya Nadella, Chairman and CEO of Microsoft
The new company will attract new partners and customers, driving application growth and expanding the platform to connect more devices, vehicles and machines.
The digital services created by the new partnership will use the latest genetic AI technology to deliver a highly personalized and differentiated customer experience across multiple channels. They will be based on impartial and ethical privacy and security policies within Vodafone’s established framework for responsible artificial intelligence.
What they say
Margherita Della ValleCEO of Vodafone Group, stated:Today, Vodafone has made a bold commitment to the digital future of Europe and Africa. This unique strategic partnership with Microsoft will accelerate the digital transformation of our business customers, especially small and medium-sized companies, and enhance the quality of customer experience for consumers.”
“This new generation of AI will unlock huge new opportunities for every organization and every industry around the world,” he said Satya Nadellachairman and CEO of Microsoft.
“We are excited to work with Vodafone to apply the latest cloud and AI technology to improve the customer experience of hundreds of millions of people and businesses across Africa and Europe, create new products and services and accelerate the company’s transition to cloud.”
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