There is a nationwide internet outage in Ghana and according to the National Communications Authority (NCA), it is due to outages in multiple undersea fiber optic cables connecting Ghana.
The NCA in a press statement explained that multiple undersea cable outages affected mobile and fixed data services nationwide in Ghana.
It said the outages affecting multiple undersea cables responsible for carrying international traffic occurred in Senegal and Ivory Coast. There is also some unrest in Portugal, he added.
This has led to a significant degradation of data services across Ghana.
βIt is important to note that mobile network operators (MNOs) are working around the clock to restore full services. In addition, MNOs have notified affected customers of the outages through various channels,β the NCA added.
Ghana Chamber of Telecommunications
In another press statement issued by the Ghana Chamber of Telecommunications on Thursday [March 14, 2024]it explained that “further investigations are underway, as well as work to resolve the current issues to restore service to our customers.”
He said some of the fiber optic cables are down, while others are providing limited capacity.
βThis affects Chamber members’ internet, data and Voice over IP (VolP) services. mobile network operators and data service providers to varying degrees. As a result, customers and subscribers are currently experiencing service challenges.”
Attached below are copies of the statement explaining the reasons behind the internet outages in Ghana
HYPOTHALUS CABLE OUTAGES AFFECT DATA SERVICES
The National Communications Authority (NCA) regrettably informs the general public that multiple undersea cable outages have affected mobile and fixed data services nationwide.
Outages affecting several undersea cables responsible for carrying international traffic occurred in Senegal and Ivory Coast, with some outages in Portugal. This has led to a significant degradation of data services across the country.
It is important to note that mobile network operators (MNOs) are working around the clock to restore full services. In addition, MNOs have informed affected customers about the outages through various channels.
The Authority is monitoring the situation and will inform the public accordingly.
MULTIPLE UNDERWATER FIBER OPTIC CABLE BREAKS IN GHANA
Accra, March 14, 2024β There are outages in several submarine fiber optic cables entering Ghana.
Some of the cables are down, while others provide limited capacity.
This affects Chamber members’ internet, data and Voice over IP (VolP) services. mobile network operators and data service providers to varying degrees. As a result, customers and subscribers are currently experiencing service challenges.
Further investigations are underway as well as work to resolve the current issues to restore service to our customers.
Customer suffering is deeply regrettable.
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