By DI Laary
Koforidua, September 12, GNA – MTN Ghana has announced that it is upgrading its network infrastructure to next generation technology to enhance service delivery to customers and fix the challenge of recent service interruptions.
The transition, which is being developed in phases, is expected to enhance the stability and reliability of the telecommunications companies’ network and offer customers more reliable services.
Speaking at a media and stakeholders forum in Koforidua, Mr Samuel Duku, MTN Network Manager Eastern Region, explained that the recent service disruptions were partly due to the company’s major infrastructure upgrade and transition to next generation technology.
The migration process, which has been underway for some time, is not without its challenges, with customers reporting issues such as dropped calls, difficulty accessing registered features such as conference calls, and difficulties with mobile money transactions, as well as internet connection interruptions.
However, Mr Duku said the company was working hard to rectify these challenges and ensure services were restored to normal for an improved customer experience.
“We know the challenges our customers face and are committed to solving them as quickly as possible,” he said.
Apart from this, he also listed some systemic issues causing service delivery such as fiber cuts caused by road construction activities affecting the provision of uninterrupted service to customers.
He specifically mentioned the construction of a new bypass in the Osino area of the Eastern Region, but added that despite the challenges, there has been improved cooperation between MTN, highways and urban roads authorities and contractors to ensure that construction works are carried out without interruption. fiber optic cables.
He also pointed to another emerging concern: building gas stations near roads, particularly where power lines are typically located.
He noted that even though they were off trunk roads, they could cause disruption when, for example, excavators enter the road and excavate around network infrastructure.
Similarly, he cited power outages as another challenge, but said measures have been taken to mitigate this issue, saying: “But it has really affected our performance,” he admitted.
He stressed that MTN and contractors are working together to reduce fiber cuts and ensure a stable network for customers.
MTN Ghana also announced plans to invest heavily in the country’s digital agenda, with 75 percent of its projects dedicated to IT and Communications Technology-related activities.
This commitment aims to support Ghana’s digital transformation initiatives and improve livelihoods in various sectors.
Ms Georgina Asare Fiagbenu, Senior Manager Corporate Communications, said the MTN Ghana Foundation prioritized digital initiatives in education, healthcare and economic empowerment, using technology to drive positive change.
He said the company’s decision was aligned with the country’s digital agenda and its commitment to harness technology to improve lives.
“We are moving according to the country’s digital agenda because we know that the whole world is going digital and now our commitment is to make 75 percent of our projects.”
MTN Ghana has a significant presence in Africa, with over 50 million subscribers across the continent. The company employs more than 17,000 workers, making it one of the largest employers in the region.
The company’s focus on digital initiatives is expected to have a positive impact in various sectors such as education, healthcare and economic empowerment.
With its commitment to harness technology for growth, MTN Ghana is poised to play a key role in shaping the country’s digital future.
“We are proud to be at the forefront of delivering a modern digital world,” said Ms Fiagbenu. “We will continue to drive Africa’s leading digital solutions agenda.”
MTN’s vision is to improve the lives of its customers. When network challenges arise, it is a major concern for everyone.
In view of this, Mrs Fiagbenu apologized for the recent network problems, saying: “We will continue to invest in technologies to provide better services to our customers.”
Poetry readings by some journalists highlighted MoMo as a prime example of an innovation that has significantly impacted Ghana’s economic ecosystem.
This impact is due to continued investment in infrastructure and training, allowing MoMo to flourish and become an essential component of Ghana’s financial landscape.
Apart from the poetry recitals, representatives from various media houses gave five-minute presentations on ‘The Future of Digitization: MTN in the Next Five Years’.
The presentations explored the potential developments and advances in digital technology that will shape the future of MTN and its impact on the industry.
GNA