To mark the end of another year, Concentrix + Webhelp, a leading global provider of customer experience (CX) solutions and technology, recently held a year-end celebration, dubbed WAHOU time, at its premises in Accra, Ghana.
The event was held in the presence of Kojo Oppong Nkrumah, Minister of Information in Ghana.
During the celebration, Mr. Nkrumah acknowledged the central role played by businesses, including Concentrix + Webhelp, in propelling the country to economic development.
Highlighting Ghana’s embrace of the digital age, he highlighted the significant investments in technology and digitization of the economy to ensure that Ghana remains at the forefront of innovation.
Phillipe Broutin, General Manager, Africa Expansion of Concentrix + Webhelp, reiterated the company’s commitment to corporate social responsibility and environmental sustainability.
He highlighted the impact of the new hires on the company, demonstrating their commitment to fostering local talent. In addition, he highlighted the remarkable reduction in the use of plastic cutlery as part of the company’s environmental protection initiatives.
Other impacts made in Ghana include;
The creation of jobs: Concentrix + Webhelp operations in Ghana have contributed significantly to local employment, growing to over 500 dedicated team members within the first year. The organization is on track to create additional opportunities, aiming to increase its current staff strength over the coming years.
Technological developments: The infusion of technology investment not only benefits global operations but also positions Ghana as a technology hub. The agency’s commitment to innovation aligns with the government’s vision of a digitally empowered nation.
Corporate social responsibility: Focusing on impact hiring and reducing the use of plastic cutlery underscore Concentrix + Webhelp’s commitment to social and environmental responsibility in the local community.
Mr. Broutin added that Concentrix + Webhelp remains committed to expanding and growing in Ghana. The organization expects to further contribute to the economic development of the nation by creating more employment opportunities, enhancing technological innovation and continuing its important initiatives on corporate social responsibility and environmental sustainability.
Country Manager Charles Agyemang Badu, on his part, said it is time for renewed energy, rekindled ambition and shared commitment to achieve even greater heights together, adding, “Our journey at Concentrix + Webhelp is like an exciting novel. and as we turn the page to a new chapter, I’m sure the plot will thicken with exciting adventures and remarkable achievements.
“As we begin this year’s journey, I encourage you to set your sights high, dream big, and approach each day with passion and purpose. Together we can make our collective ambitions a reality,” he added.
As the global landscape evolves, Concentrix + Webhelp believes it is poised to play a pivotal role in shaping the future of customer experience solutions in Ghana and beyond.
Concentrix + Webhelp is a leading global provider of customer experience (CX) solutions and technology.
He creates game-changing customer journeys for some of the world’s best brands and those that are changing the world as we know it.
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