The Tanzania Communications Regulatory Authority (TCRA) has launched the online Tanzanite Portal system, which will help streamline services for communication service providers.
The platform effectively integrates communication service providers of different sizes and reach across Tanzania, thereby improving operational efficiency and enabling a more open and transparent user experience.
Details
The system includes the facilitation of licensing in the field of communications in various sub-sector categories such as Telecommunications, Internet, Posts and Broadcasting.
The system will also help streamline fee payment processes, manage customer-regulator feedback and perform Know Your Customer administrative processes, among other key features of the system.
What they say
“It enables TCRA to serve its customers in an unparalleled way by integrating communication services applications and services, offering a complete range of services with simplicity and user-friendliness”, Director General TCRA Dr. Jabiri Bakari he said.
“The system represents a transformational change and we are confident that it will enhance the delivery of regulatory services, ensuring that our stakeholders feel well served,” he added.
Dr. Bakari highlighted the improved customer experience, emphasizing a single application window for all types of licenses, certification of electronic devices, a robust database of residential addresses and a dedicated service desk to handle customer complaints.
Digging deeper
The Director General emphasized that the Tanzanite portal plays a critical role in facilitating the efficient planning, allocation and tracking of postal codes for residential addresses.
The system also simplifies the process of approval of electronic devices (Online Type Approval). Citizens and communication license holders can now verify the legitimacy of services using a mobile phone through the USSD code *150*52#ensuring control of unauthorized communication service providers.
Source: Daily NEWS
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