CEO of Telecel Ghana, Ing. Patricia Obo-Nai, CEO, addressed the graduating class of the Chartered Institute of Human Resource Management (CIHRM), where she highlighted the critical role of Artificial Intelligence (AI) and data science in shaping the future of Human Resources (HR) practice ). .
Sharing examples of solutions based on artificial intelligence and integrated into the HR function of the telecommunications company, Ing. Obo-Nai said the technologies adopted by Telecel Ghana have proven instrumental in enhancing recruitment, performance management and employee experience.
“Having an organization that is digitally aware is a key part of our strategy as we deploy artificial intelligence deeper into our business. We have been on this AI and data science journey for more than five years and are reaping the benefits of incorporating AI technology into the way we work and deliver services to our employees and customers.“
Ing. Obo-Nai delivered the keynote address on ‘Transforming HR through emerging technologies: Leveraging artificial intelligence and data science for competitive advantage” at 12 o’clocku Assignment and 16u CIHRM Graduation Ceremony at the Ghana Tertiary Education Commission in Accra.
Although Ing. Obo-Nai is a strong supporter of technological integration in education and work, warned of the importance of ethical criteria and the need for a human-centered approach to the development of artificial intelligence solutions.
“As HR professionals, you will play a key role in ensuring that these technologies are used responsibly and in line with ethical standards. Transparency, fairness and respect for privacy should guide the adoption of tools, he said.
Calling for a balanced approach of combining technological advancement with human empathy, he urged HR professionals to use AI as a tool to enhance their capabilities, rather than replace their expertise.
Ing. Obo-Nai also emphasized the need for HR professionals to be at the forefront of technological innovation while maintaining a strong focus on employee well-being and organizational culture.
“HR is about people – understanding their aspirations, supporting their development and creating a culture of inclusion and participation. You are not just an HR professional. you are architects of corporate culture and strategic business partners. Design the workplace to be not just flexible and productive, but truly inspiring.” he said.
Chartered HR certification was awarded to 55 members and another 123 graduated with associate certification from CIHRM, the only professional body to regulate HR practice in Ghana.